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Our Policy

Your appointment is very  important to us and reserved especially for you. We understand that at times adjustments are necessary; therefore we require a 24 hour cancellation notice. Calling the day of your appointment does not count. 

Please know that because of clients who have done too many no call no shows we REQUIRE a credit card on file for ALL appointments! This card is ONLY charged when you do not give us a 24 hour cancellation notice or if you do not show up to your appointment. After your appointment we discard your credit card information as it is no longer needed. Thank you for understanding!  

Please understand that when you forget to or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Guests on our waiting list will then miss the opportunity to receive services. Our appointments are confirmed by a phone call, email, or text message 24 hours in advance because we know how easy it is to forget an appointment you previously booked.  Since the services are reserved for you personally, a CANCELLATION FEE will apply. We will be asking for a payment on your next visit or charging the card we have on file for you. NO EXCUSES!

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS -NO CALL” will be charged 100% of the reserved service amount .

– If you need to cancel an appointment made within the 24 hour period, the client must cancel within 4 hours of their appointment time or a payment on your next visit equal to 50% of the reserved service amount will be required.

- If on any kind of coupon or voucher and you do not give us a 24 hour cancellation notice your coupon/voucher is void. NO EXCEPTIONS! 

Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50% of your multiple services may be charged to your credit card to reserve the appointment time.

Some appointments may REQUIRE a NON-REFUNDABLE deposit. This means that if you do not give us a 24 hour notice or do not show to your appointment you will lose your deposit. Otherwise this deposit goes towards your appointment.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving all our clients. 

Our policies are necessary to provide the best quality and tradition of excellent servicing.

*Please be on time for your appointment as showing up more than 5  minutes late will result in a shorter appointment time or refusal of service.

Spa Hours

Monday: Closed

Tuesday: 10:00am - 8:00pm

Wednesday: 10:00am - 8:00pm

Thursday: 10:00am - 8:00pm

Friday: 10:00am - 8:00pm

Saturday: 10:00am - 4:00pm

​Sunday: ​Closed

*Closed for Lunch between 2-3

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18838 Stone Oak Parkway Ste. 102

San Antonio, TX 78258

(Located inside of the Crystal Building)


How to find us